Last Updated: August 15, 2025
🛡️ 14-Day Money-Back Guarantee
If you're not completely satisfied with FilesNanny, we'll refund your purchase within 14 days, no questions asked.
1. Refund Eligibility
You are eligible for a full refund if you meet the following criteria:
- You purchased FilesNanny within the last 14 days
- You have not violated our Terms of Service
- You have not used the software for illegal or unauthorized purposes
- You have not shared your license with others
No Questions Asked: We believe in our product and want you to be completely satisfied. You don't need to provide a reason for your refund request.
2. Refund Process
Getting your refund is simple and straightforward:
Verification
We'll verify your purchase and eligibility (usually within 24 hours)
Processing
Your refund will be processed within 3-5 business days
Confirmation
You'll receive confirmation once the refund is complete
3. Required Information
To process your refund request, please provide the following information:
- Your full name and email address used for purchase
- Order number or transaction ID
- Date of purchase
- Payment method used (for verification purposes)
4. Refund Methods
Refunds will be issued using the same payment method you used for the original purchase:
- Credit/Debit Cards: Refunded to the original card (5-14 business days)
- PayPal: Refunded to your PayPal account (3-7 business days)
- Bank Transfer: Refunded to your bank account (5-14 business days)
5. Processing Time
Refund processing times vary by payment method:
- PayPal: 1-3 business days
- Credit/Debit Cards: 3-5 business days
- Bank Transfer: 5-7 business days
Note: Processing times may vary depending on your bank or financial institution. International refunds may take longer.
6. What Happens After Refund
After your refund is processed:
- Your FilesNanny license will be deactivated
- All your data and settings will remain on your local system
7. Exceptions
Refunds may be denied in the following circumstances:
- Request made after the 14-day period
- Violation of Terms of Service
- Fraudulent or suspicious activity
- Multiple refund requests for the same purchase
8. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you've purchased multiple licenses and only want to refund some
9. Contact Us
Need Help with Your Refund?
Our support team is here to help with any refund-related questions:
- Refund Requests: support@doertechx.com
- Company: Hebei Xiong'an Doer Technology Co.,Ltd
- Website: doertechx.com
11. Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of FilesNanny after changes constitutes acceptance of the updated policy.